We request when shopping online that you please use our online store when buying ANY HiDow products in South Africa for warranty claim purposes.

HiDow SA markets medical solutions that includes a Class II medical device that is approved and/or licensed by the SA Department of Health, FDA (US) and CE (EU).  Our devices CANNOT be used by any person/s impacted by the following medical conditions:


  • pacemaker

  • defibrillator

  • any kind of electronic implanted device

  • cochlear implant hearing device

  • severe heart disorders

  • deep vein thrombosis (DVT)

  • prone to seizures

  • pregnant

  • cancer or are recovering from cancer,

  • plates in your body and/or titanium screws and/or pins


Never place gel pads or accessories directly on your heart and/or the temple region on either side of your head.

If you are unsure please consult with your doctor before you sign up for ANY free trial OR use our device in any manner on any part of your body whatsoever.

Your HiDow at glance

(AcuXPD-S version)


1   - Channel A

2   - Channel B
3   - Select channel

4   - Mode selector

5   - Timing interval

6   - Decrease intensity (-)

7   - Increase intensity (+)

8   - USB charging port

9   - On/Off switch

10 - Timer

11 - Intensity level indicator

12 - Mode in use

13 - Battery level indicator

Your HiDow is a cutting edge 3 in 1 medical device suitable for TENS/EMS and massage therapy.  It must be kept out of reach of children.  Please review the instruction booklet and take heed of all precautions before you use the device. Contact us at or +27 87 943 4901 for support or further information.  

Explanation of the different modes on a HiDow

(Acu XPD-S version)

Mode 1- 6 are single pulse modes

Mode 1- pushing: simulates thumbs, fingers and palms of a real massage therapist. The sensation should feel like a vibration. Focuses on hypertension and stress and helps break down lactic acid pockets in your muscles and joints. By doing so it will help return a full range of motion and flexibility to that specific affected or damaged area.

Mode 2- acupressure: a much more rapid and focused pulse that focuses on pin-pointing pressure spots. Very similar to Chinese acupuncture.

Mode 3- tapping: a deep tissue massage mode giving a solid tap sensation. By tapping the muscle you are increasing the bodies natural blood flow and oxygen supply to targeted area. This also helps flush any inflammation or swelling in that pin-pointed  target area.

Mode 4- cupping: a muscular mode modelled on Chinese cupping massage, it is a drawing up pulse which will pull up the muscle and release. Drawing blood and toxins to the surface and useful for relaxing muscles and cramps. Very good for the thoracic area (upper back)


Mode 5- scraping: a muscular mode giving a short pulse, particularly effective on the lumbar area (lower back).  Used for releasing muscle tension and assisting in fatigue and relaxation.


Mode 6- kneading: particularly helpful in activating and improving blood circulation, thereby promoting overall body strength and wellbeing. 


Mode 7 - 12 are combination modes

Mode 7- contract and hold: this mode has the longest contraction in the HiDow. It is designed to simulate a flex movement to help build muscle tissue.


Mode 8- “ramping wave”:  It’s a mixture of “grabbing” and “tapping”,  the tapping will break up all the lactic acid and muscular toxins. The sensation will begin to accelerate and get faster until it gets to a fully facilitated contraction and release. Then automatically go into a cycle of 5 different type of therapeutic sensations.

Mode 9- “tapping and kneading”: a mixture of fast and slow contractions. Provides an alternating pulse combining two popular massage modes for effective pain relief and massage.

Mode 10- foot massage: this is the mode used in conjunction with the AcuSlippers, AcuGloves and AcuSocks.  Reflex areas on the feet/hands are stimulated and, through nerve conduction, then stimulate and relax various parts of the body, promoting overall health and wellbeing while providing a relaxing foot and hand massage. 

Mode 11- ear massage: this mode is used with the earclips that is comes with the AcuXPD-S device only.  Similar to the reflexology effect of Mode 10, stimulating the ear effectively stimulates various parts of the body, improving body function and promoting healing. Click here for information on earclip placement.

Mode 12- exercise: this is a the mode used to stimulate muscles, inducing fat burning movements that can be used over a period of time without the fatigue of exercise.  Increased exercise and movement helps the body stay healthy and able to cope with the stresses of life as well as having a slimming effect .


Pad placement chart 

*Note that the Pro Touch 6-12 wireless HiDow device has the same modes as the wired AcuXPD-S so refer to the modes from this device please.

In order to get the most out of your HiDow it is best to use our placement chart.  On this chart you will be guided on where to place you pads on your body to ensure that you get instant pain relief or muscle stimulation. Application duration is 2-3 times per day for 40 - 60 minutes per application over 10 days for one course.  Click here for the pad placement chart.

Using accessories  (mode and treatment duration guide)

The attached pdf for accessories gives modes to use and treatment duration.  Note that these modes are based on the AcuXPD-S device so if you are using either an AcuXPD or AcuXP Micro you may need to use other modes as all modes on the AcuXPD-S are not available on the other two devices respectively.

Click here for the accessory PDF.

Earclip placement (for AcuXPD-S only)

Your AcuXPD-S comes with an extra set of earclips.  These are sold separately for the AcuXP-Micro and the AcuXPD.

Click here to find out how to use earclips.


  • Attach your electrodes to pads BEFORE you remove the plastic protector cover and BEFORE you place it on your body.

  • Don't touch the gel on the pads as this will reduce the life of your pads. Your pads are reusable so please don't throw them away after use. Before you place your pads on the area to be treated put a few drops of water on the pads to improve adhesiveness to your skin.

  • Always start at the lowest intensity first and work up.  Never start at a very high intensity level.

  • Always use the pad               placement chart (click here)

Never place pads in the areas  below:

  • Sinus nerves

  • Throat or mouth

  • Temples or around the brain

  • Swollen, Infected, or Inflamed areas

  • Skin eruptions

  • Cancerous lesions

  • Directly on your heart

Your safety and well-being is 

our priority and we are here to

assist and support you.

If you have any queries we will gladly assist you so please do

contact us at :


+27 87 943 4901

HiDow device charging

  • The lithium battery can be recharged through both AC adapter and USB cable.

  • While charging, the screen in ON position indicates the charge, while in OFF position the screen is blank.

  • The battery will charge in either one of the power positions (ON or OFF).

  • The battery should be charged for 8-10 hours before first use. 

  • The device battery is built into our HiDow devices and is non-removable. 

HiDow maintenance and care

  • Make sure your skin is free from any dirt, oil, or lotions.

  • Before applying the gel pads, put a few drops of water on your fingers and rub them on both pads.

  • This will help the gel pads maintain their adhesiveness.

  • When you finish using the device, turn it off.

  • Take off the gel pads.

  • Place the protective films back on the gel pads or place them on the pad holder.

  • Take the electrode wires out from the device and place back in the box until next use.

  • Store your HiDow device in a cool, dry place until next use. 



Where to find us:

780 Petrick Avenue

Faerie Glen





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